Terms of Use
- Effective Date: October 16, 2025
- Last Updated: October 16, 2025
Papra is an open-source document management platform managed by Corentin Thomasset. Contact email: [email protected].
Important: These Terms of Service apply exclusively to the managed cloud service hosted at dashboard.papra.app (the “Hosted Service”). These Terms do not apply to self-hosted instances of the Papra open-source software.
2. Acceptance and Modification of Terms
- By accessing or using the Papra Hosted Service (dashboard.papra.app), users agree to these Terms.
- Papra reserves the right to update these Terms periodically. Significant changes will be communicated via email or through notifications on the dashboard.
- Continued use of the Hosted Service after updates implies acceptance of the revised Terms.
3. User Accounts and Responsibilities
- Users must create an account via email/password or Single Sign-On providers (Google, GitHub).
- Accounts must be secured by strong passwords.
- Users are fully responsible for activities conducted through their accounts.
4. Usage Policies
- Users agree not to utilize Papra for illegal activities, unauthorized distribution of protected materials, or hosting malicious content.
- Papra may terminate or suspend accounts suspected of violating these conditions without prior notice.
5. Intellectual Property and Open Source
- Open Source Software: The Papra software is licensed under AGPLv3 and is freely available at https://github.com/papra-hq/papra. Anyone may download, modify, and self-host Papra subject to the AGPLv3 license terms.
- Self-Hosted Instances: Users who self-host Papra must comply with AGPLv3 license conditions. These Terms of Service, the Privacy Policy, and any service-level commitments apply ONLY to the Hosted Service (dashboard.papra.app), not to self-hosted instances.
- No Liability for Self-Hosted Use: Corentin Thomasset and Papra are not responsible for any activities, data processing, security breaches, or legal compliance issues occurring within self-hosted instances. Self-hosters are solely responsible as independent data controllers.
- Hosted Service Infrastructure: The infrastructure, configurations, managed services, and any proprietary features specific to the Hosted Service (dashboard.papra.app) remain the intellectual property of Corentin Thomasset.
- Trademarks: “Papra” and associated logos are trademarks. Self-hosters may use the name to accurately identify the software but may not imply endorsement or official affiliation with the Hosted Service.
6. Data Ownership and Privacy
- Users retain full ownership of their uploaded data.
- Papra never sells user data to third parties and uses trusted providers (Render, Cloudflare, Turso, PostHog) to store and process data securely, exclusively within Europe, ensuring GDPR compliance.
7. Data Retention and Deletion
- Upon account deletion, user data will be permanently removed within 30 days.
- Backups might be retained for up to 90 days post-deletion.
8. Payments and Refunds
- Papra offers free and paid service tiers with quotas based on document storage volumes (e.g., 500MB for free tier, up to 10GB for paid tiers).
- Payment processing is handled by Stripe, a third-party payment processor. By subscribing to paid services, you agree to Stripe’s terms and conditions.
- All fees are stated in United States Dollars (USD) and are non-refundable except as required by law or at Papra’s sole discretion.
- Users may cancel subscriptions anytime through their account settings, with cancellations taking effect at the end of the billing cycle.
- Refunds are granted at Papra’s discretion, typically due to technical issues or billing errors. Refund requests must be submitted within 14 days of the charge.
- Papra reserves the right to change pricing with 30 days’ notice to active subscribers.
9. Liability and Indemnification
- Papra is provided “as is” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Papra does not guarantee that the service will be uninterrupted, secure, or error-free.
- To the maximum extent permitted by applicable law, Papra’s total liability for any claims shall not exceed the amount paid by the user in the 12 months preceding the claim, or €100, whichever is greater.
- Papra is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill.
- Users agree to indemnify, defend, and hold harmless Papra, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) user’s violation of these Terms, (b) user’s violation of any rights of another party, or (c) user’s use or misuse of the service.
10. Availability and Support
- Papra aims for high availability but provides no uptime guarantees.
- Support is available via email and potentially through community platforms such as Discord.
11. Dispute Resolution
- These Terms are governed by French law.
- Disputes will initially aim for amicable resolution or mediation, with jurisdiction given to courts near the company location.
12. Additional Services and Integrations
- Future features (automatic tagging, SDK/CLI tools, etc.) may introduce additional usage conditions and privacy considerations, clearly communicated upon feature launch.
13. API Usage and SDK/CLI
- Users may access Papra’s API, SDK, or CLI tools subject to rate limits and usage quotas associated with their subscription tier.
- API keys must be kept confidential and secure. Users are responsible for all activities conducted using their API keys.
- Automated or excessive use that degrades service performance may result in temporary suspension or permanent termination of API access.
- API terms may be updated separately, with changes communicated through developer documentation.
14. Account Termination
- Users may terminate their accounts at any time through the account settings page.
- Papra reserves the right to suspend or terminate accounts immediately and without notice if: (a) the user violates these Terms, (b) the account is involved in fraudulent or illegal activities, (c) the user’s actions pose security or legal risks to Papra or other users.
- Upon termination, users will lose access to all data and services. It is the user’s responsibility to export data before termination.
- Papra may terminate accounts that remain inactive for more than 12 months after providing 30 days’ notice to the registered email address.
15. Force Majeure
- Papra is not liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
16. Severability
- If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
- The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.
17. Entire Agreement
- These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between the user and Papra.
- These Terms supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the user and Papra.
18. Assignment
- Users may not transfer or assign their rights or obligations under these Terms without Papra’s prior written consent.
- Papra may transfer or assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
19. Export Control
- Users agree to comply with all applicable export control laws and regulations, including those of the European Union and France.
- Users may not use Papra in violation of any export or trade embargo, or to export or transfer documents or data to prohibited countries or individuals.
For any questions or concerns regarding these Terms, please contact: